FAQ / Terms of Service


Online Accounts Coming Soon!

Order products, track deliveries, product-usage, costs, and a whole lot more!




Ordering Information

  • First time ordering? No problem! Just fill out the order request form to receive a no-obligation delivery quote.

  • Invoices will be sent to the email address provided during the ordering process. If order is placed during normal business hours, an invoice is typically emailed to you within a few hours. Please confirm the order once the invoice is received so we can begin to process the order.

  • For accounts with less-then 12-months of purchase history, all invoices must be paid in full before orders will be processed and shipped.

  • Pricing - Please submit an order-request to receive pricing via email, or contact your local sales representative.


Delivery Information

  • Once shipped, 1-to-3 day transit times is typical to most U.S. cities, same day services are available to select U.S. cities.

  • Please be mindful that weather delays may happen.

  • Please let us know if a lift-gate or other delivery services are required for delivery. Additional fees may apply.


Product Information

  • Coconut Coir is certified OMRI Organic and sourced directly from family farms in various countries including Sri Lanka and India.

  • Horticultural Grade Perlite (Variable Particle Sizes, U.S. Mesh 02-30)

  • Washed Coir / Blends have a typical EC range of 0.05 to 0.40 & pH of 6.0 to 6.2

  • Low EC Coir blends are available.

  • Coconut Coir is a natural product, moisture and EC content will vary by season.

  • We utilize third-party testing laboratories to test each production batch for trace heavy-metals and microbial-issues, please contact us to request batch analytics. Please order the Inert / Low EC Blend if a certified product is required.


Website Assistance

  • Powered by Google and Google Services.

  • Having issues? Please let us know what you are experiencing so we can implement fixes as necessary. This site is currently under-going heavy maintenance. New online services coming soon!